My Card Was Charged but I Didn't Receive My Order
Occasionally when placing an order with a Debit Card, the shopping cart may report a failed transaction. This can occur for any number of reasons, most commonly an incorrect ZIP code or insufficient funds in the debit account. Despite the error code, it may appear as though money was removed from the associated debit account.
Where did the money go?
When this happens, it may appear that a charge was processed on the account. What the account reports as a payment is only a temporary 'pending' hold that the debit card provider has applied to the funds while it attempts to process the payment. These holds are not charges. The payment did not and will not complete, and in this case no money is transferred to us.
When will I get my money back?
The funds in question are released back to the account in a few days. We do not have control over these funds, nor do we have control over their release and reimbursement. We suggest giving the card provider or bank a call for further clarification.
We Are Not In Control of Failed Charges
Just to reiterate: Baby Maybe does not receive any funds in the case of a failed debit payment. The debit card provider is in control of the 'pending' hold, and is in control of when the funds will be released back to the original account. We are happy to clarify if a charge was successfully processed, but Baby Maybe cannot refund money that was never transferred. Thank you for your understanding!